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An enhanced content experience for students and staff worldwide

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The University of Nottingham is a public university with campuses across the UK, China and Malaysia.

The University of Nottingham’s Quality Manual contains the University’s policies and regulations across each of its campuses. With a number of content editors across different schools and departments, the structure and contents of the manual had become unwieldly and difficult to navigate. The content had become increasingly littered with jargon and staff were struggling to find the information they needed. The University of Nottingham approached Curio with the challenge: “How might we group, label and structure the Quality Manual to make it more user-centred for students and staff?”.

Due to the Quality Manual’s size, the project occurred in stages. Across these stages, Curio partnered with the University of Nottingham to:

  • Work in tandem internal projects to improve the search function and page template designs;
  • Review the logic behind each category on the Quality Manual’s sitemap;
  • Identify priority scenarios to improve navigation and usability;
  • Conduct user testing with students and staff using an online tree testing solution to record how easy or difficult different pieces of content are to find; and
  • Make recommendations for changes to be made to the navigation, content labelling and grouping, along with a new recommended sitemap.

Curio’s provided thoroughly tested and evidenced recommendations ultimately provided a more user-centred and functional resource.


about the writer

Chloë Threadgold

Senior Consultant & Curio Course Hub Product Manager

Chloë works across a range of digital projects including user research, content and marketing strategy. She has led and worked on an array of projects across marketing and content strategy, user testing and prototyping, qualitative and quantitative research for international charities, the NHS, corporations, membership associations and education institutions. Chloë joined Curio from a digital agency specialising in the higher education, not-for-profit and membership sectors, where she provided strategic advice on content, brand, UX, analytics, technology and digital marketing. Prior to this, she worked as a qualitative researcher for an agency specialised in connecting brands with women. Clients value her ability to thoroughly interrogate organisational and user needs to come up with creative, evidence-based solutions to their challenges.  Learn more about Chloë
Talk to Chloë about:
  • Application development
  • Data, analytics and learning
  • Learning technologies
  • Marketing and sales
  • Online teaching and learning
  • People and capability
  • Service design
  • Strategy
  • User experience design
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